This Privacy Policy explains how pkr77 collects, processes, stores, and protects the personal data of all registered Players on our platform. We take your privacy seriously — your data is never sold to third parties, and every processing activity is tied to a clear, legitimate purpose under our licensing and compliance obligations. Please read this policy carefully alongside our Terms & Conditions.
Six core commitments that govern how every piece of your personal data is handled on pkr77.
pkr77 does not sell, rent, or commercially transfer your personal information to any third party for marketing or advertising purposes. Your data stays within the pkr77 ecosystem and its licensed operational partners only.
All personal data transmitted through pkr77 — including CNIC documents, payment details, and login credentials — is protected by 256-bit SSL encryption, the same standard used by HBL and Meezan Bank's online platforms.
Registered pkr77 Players retain the right to access, correct, restrict processing of, and request deletion of their personal data at any time, subject to our legal retention obligations under the gaming license and AML requirements.
pkr77 does not retain your personal data indefinitely. Retention periods are tied to specific operational and compliance purposes. Account data is retained for the duration of the account plus a defined post-closure period required by our gaming license.
Receiving promotional communications from pkr77 is entirely optional. You may withdraw consent for marketing messages at any time through your account notification settings. Withdrawal of marketing consent does not affect account functionality.
In the event of a personal data breach that poses a risk to your rights, pkr77 will notify affected Players as promptly as practicable — and will report the breach to the relevant authority under our licensing jurisdiction within required timeframes.
This Privacy Policy ("Policy") describes how pkr77 ("we", "us", or "our") collects, uses, stores, and discloses personal information about individuals ("you", "Player", or "User") who access or use the pkr77 online gaming and sports betting platform, including all games, services, customer support interactions, and promotional activities conducted through pkr77.biz.
This Policy applies to all personal data collected by pkr77 through the platform, whether you are a registered Player, a visitor browsing the site without an account, or a person who contacts our support team. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
pkr77 is committed to handling personal data with integrity, transparency, and in compliance with the data protection obligations imposed by our international gaming license and applicable data privacy frameworks. We do not treat privacy compliance as a box-ticking exercise — the commitments in this Policy reflect actual operational practice within the pkr77 platform.
The data controller responsible for personal data collected and processed through pkr77 is the legal entity that holds the pkr77 international gaming license. As is standard practice in the online gaming industry, the precise registered entity name is not published on the public-facing platform. Players with specific queries regarding the data controller identity may submit a request through the support team, and this information will be provided to verified account holders upon request.
For all practical purposes of this Policy, "pkr77" and "the data controller" are used interchangeably. The Data Protection contact point is the pkr77 compliance team, reachable through the contact details in Section 15.
pkr77 collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number and scanned copy (front and reverse), selfie photograph |
| Contact Data | Registered Pakistani mobile number, email address (where provided) |
| Account Data | Username, encrypted password, account registration date, account status, VIP tier, login history |
| Financial Data | JazzCash, EasyPaisa, or bank account details used for deposits and withdrawals; transaction amounts and timestamps; PKR balance history |
| Gaming Activity Data | Games played, wagers placed, outcomes, session durations, responsible gaming tool settings, self-exclusion status |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, mobile network (e.g. Jazz, Zong, Ufone) |
| Communication Data | Records of live chat conversations with support, email correspondence, complaint submissions |
| Marketing Preferences | Consent status for promotional communications, bonus offer interactions, opt-out records |
The majority of personal data held by pkr77 is provided directly by you during:
pkr77 automatically collects certain technical and behavioral data when you access or use the platform, including your IP address, device identifiers, session timestamps, and in-session gaming activity. This data is generated as a natural consequence of accessing the platform and cannot be entirely disabled without preventing use of the service.
In limited circumstances, pkr77 may receive supplemental identity verification data from third-party identity verification providers where additional KYC checks are required by our compliance framework. We may also receive data from payment providers (e.g., JazzCash, EasyPaisa) in the course of processing your transactions, limited to what is necessary to confirm and complete the transaction.
pkr77 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
pkr77 uses personal data collected from Players and platform visitors for the following defined purposes:
pkr77 does not sell personal data. We share personal data with third parties only in the following specific circumstances:
pkr77 engages third-party service providers who process personal data on our behalf and under our instruction. These include:
All service providers are required to handle pkr77 Player data under binding confidentiality and data protection agreements, and are prohibited from using the data for any purpose beyond the specific service they provide to pkr77.
pkr77 may disclose personal data to regulatory authorities, law enforcement agencies, or gaming license bodies where we are legally required to do so, where disclosure is necessary to protect the rights and safety of Players, or where required in connection with a formal legal proceeding.
In the event of a merger, acquisition, or sale of all or part of the pkr77 business, Player personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained. Players will be notified of any such transfer that materially affects the handling of their personal data.
Cookies are small text files placed on your device when you visit pkr77.biz. They allow the platform to remember your session, preferences, and certain behavioral data. pkr77 also uses similar technologies including web beacons and local storage objects for equivalent functional purposes.
You may configure your browser to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to your pkr77 account. Instructions for managing cookies in common Pakistani mobile browsers (Chrome on Android, Safari on iOS) are available through your browser's settings menu.
pkr77 retains personal data only for as long as necessary for the purpose for which it was collected, subject to any minimum retention periods imposed by our gaming license or applicable legal obligations.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Gaming license AML obligation |
| KYC Documents (CNIC) | Duration of account + 5 years post-closure | Gaming license KYC obligation |
| Financial Transaction Records | 7 years from transaction date | AML compliance requirement |
| Gaming Activity Logs | Duration of account + 3 years | Dispute resolution & licensing audit |
| Support Correspondence | 3 years from last interaction | Legitimate interest (dispute management) |
| Marketing Preference Records | 3 years from consent / opt-out date | Consent management compliance |
| Technical / Log Data | 90 days from collection | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (containing no information that could identify an individual) may be retained indefinitely for platform analytics purposes.
pkr77 implements a layered security architecture to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
As a pkr77 Player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a request through the support team (see Section 15). Requests from verified account holders will be processed within 30 days.
The right to erasure ("right to be forgotten") is subject to override by our legal obligation to retain certain data under gaming license and AML requirements. Where we cannot fulfill an erasure request in full, we will explain which data must be retained and why, and will erase all data not subject to a mandatory retention obligation.
If you believe pkr77 has handled your personal data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. Contact the pkr77 compliance team for information on the applicable supervisory authority under our licensing framework.
pkr77 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification through CNIC-based KYC is a mandatory step for all accounts that seek withdrawal functionality.
If pkr77 becomes aware that personal data has been collected from an individual under the age of 21, the account will be immediately suspended, the personal data will be deleted in accordance with applicable law, and any real-money deposits will be returned through the original payment method. Bonus funds credited to an underage account will not be refunded.
If you are a parent or guardian and believe that your child has registered an account on pkr77, please contact our support team immediately using the details in Section 15. We will investigate and act promptly.
The pkr77 platform integrates games and services from third-party providers including Pragmatic Play, PG Soft, Jili, and Ezugi. When you play games from these providers within the pkr77 environment, certain session data (such as your anonymised Player ID, wager amount, and game outcome) is transmitted to the relevant provider to operate the game. This data sharing is governed by our provider agreements and restricted to what is necessary for game delivery.
Third-party game providers operate their own privacy policies governing any data they collect independently. pkr77 is not responsible for the privacy practices of external providers beyond the scope of data shared through the pkr77 platform integration. Similarly, pkr77's payment partners — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — handle transaction data subject to their own privacy frameworks as regulated financial institutions.
pkr77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or licensing requirements, or improvements to the platform. The effective date at the top of this Policy will be updated upon each revision.
Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered Players via the mobile number on file or through a prominent notice within the platform interface. Non-material changes, such as typographical corrections or clarifications that do not alter the substance of the Policy, may be made without specific notification.
Your continued use of pkr77 following notification of a material amendment constitutes acceptance of the revised Policy. If you do not accept a material change, you may request account closure before the change takes effect, in which case your data will be retained only for the mandatory periods described in Section 9.
For any privacy-related queries, data subject access requests, corrections, erasure requests, or complaints regarding pkr77's handling of your personal data, please contact the pkr77 compliance and data protection team through the following official channels:
All privacy requests are handled by verified pkr77 compliance staff — not automated systems. We will require identity verification before acting on any data access, rectification, or erasure request to ensure we are corresponding with the account holder and not a third party.
Play on a licensed, audited platform that treats your personal data with the same care it applies to your PKR balance. Live casino, slots, cricket betting — all in PKR, all secure.